Hotels, restaurants can't force customers to pay service charge
Tags: National News
The Central Consumer Protection Authority (CCPA) on July 4 barred hotels and restaurants from adding service charges "automatically or by default" to food bills.
If any restaurant or hotel collects service charges from customers, then they can file a complaint.
If any restaurant or hotel collects service charges from customers, then they can file a complaint on the National Consumer Helpline (NCH).
A complaint can also be lodged with the Consumer Commission or the District Collector in this regard.
The consumer can also file a complaint against unfair trade practice with the consumer commission through the e-daakhil portal.
No hotel or restaurant shall compel any customer to pay service charges.
Paying service charges will depend on the customer whether to be paid or not.
Central Consumer Protection Authority (CCPA)
The Central Consumer Protection Authority (CCPA) has been set up under the Consumer Protection Act, 2019.
Its primary objective is to promote, protect and enforce the rights of consumers.
It is empowered to inquire into the violation of consumer rights and initiate complaints/prosecution proceedings.
It shall consist of following members appointed by Central Government-
Two Commissioners, they will each represent goods and services.
It will have an Investigation Wing that will be headed by a Director General.
District collectors will also be empowered to inquire into complaints of violation of consumer rights, unfair trade practices and false or misleading advertisements.
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