The website of the Ministry of Home Affairs tops the service portals of the Union Ministry

Tags: National News

The website of the Ministry of Home Affairs (MHA) has been ranked first under the Portal of Central Ministries in the National e-Governance Service Delivery Assessment.

Important facts

  • The Digital Police Portal of National Crime Records Bureau (NCRB) under the Central Mantralaya Services Portal has been ranked second in the assessment.

  • This evaluation was done by evaluating service portals with the portal of their parent Ministry/Department.

  • The government portals that were assessed were divided into two main categories - State/Union Territory/Central Ministry Portal and State/Union Territory/Central Ministry Service Portal.

Four parameters of assessment 

  1. Accessibility  

  2. Content availability  

  3. Ease of Use and Information Security  

  4. Privacy for Central Ministry Portals

National e-Governance Service Delivery Assessment 

  • The National e-Governance Service Delivery Assessment was conducted in 2021 by the Department of Administrative Reforms and Public Grievances (DARPG) in association with knowledge partners NASSCOM and KPMG.

  • It is a periodic assessment aimed at improving the effectiveness of the States/UTs and the Central Government in the delivery of their online services to the citizens.

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