How long will it take for my account to be activated once the payment is made?

Once the payment is made, your account will be activated right away.

How can I reset my password?

For the users registered with their mobile number, follow the following steps for resetting your password: 1. You need to enter your mobile number on the log-in page. 2. Click "Forget Password", to get an OTP on your registered number. 3. Using the OTP received on your number, you can now reset your password.

Pages are not loading properly.

Try checking your internet connection or restart your phone. If the problem still persists, take a screenshot and send us at help@exampur.com, we will look into it.

How can I change the language of the article and quizzes?

We have a "Change Language" option in Test Series and Daily Quizzes. If you want the content (test and quiz) in Hindi/English language, go to Settings -> Change Language, to change your default language from Hindi to English or Vice-Versa.

I am unable to make payment for the pass.

In case of failure of a transaction before the amount deduction, we advise the student to try making the payment again. In case of transaction failure after amount deduction either access to the purchased product will be provided within few hours or we request the student to wait for 3 to 4 working days. The money will be credited back to his/her account.

I have made the payment but the tests are not unlocked.

Although rare, if so: You can directly mail us at info@testwale.com and we will resolve your issue.

What are all the payment methods allowed to buy a plan?

You can pay using: Credit Card/ Debit Card or Through: UPI and Netbanking.

What happens if I get disconnected during a test?

Don't worry! We auto-pause your test so, you can resume the test where you left. The test can also be manually paused by clicking on the "Pause" icon on the top left corner inside the timer circle. Please note: This function is not available in a Live Test.