20th anniversary of SWAGAT initiative

Tags: Government Schemes State News

Prime Minister Narendra Modi will attend the 20th anniversary of the State Wide Attention on Grievances by Application of Technology (SWAGAT) initiative in Gujarat on 27th of April via video conferencing. 

An overview of the news

  • The Gujarat government is celebrating SWAGAT week to mark the successful completion of 20 years of this initiative.


  • It was started by the Prime Minister in April 2003, when he was the Chief Minister of Gujarat.

  • The launch of the program was inspired by his belief that the biggest responsibility of a Chief Minister is to solve the problems of the people of his state.

  • With this resolve, along with harnessing the potential of technology to make life easier, the then CM Modi launched a first of its kind technology-based grievance redressal programme.

  • The uniqueness of SWAGAT is that it helps the common man to convey his grievances directly to the Chief Minister.

  • It is held on the fourth Thursday of every month in which the Chief Minister interacts with the citizens for grievance redressal.

  • It has been helpful in bridging the gap between the people and the government through speedy resolution of grievances.

  • Proceedings of all applications are available online. More than 99% complaints registered so far have been resolved.

Purpose of the SWAGAT Initiative 

  • The main purpose of this programme was to act as a bridge between the citizens and the government using technology by solving their day-to-day grievances in a quick, efficient and time-bound manner.

  • Over time, SWAGAT brought about atransformative impact in the lives of people and became an effective tool to solve woes in a paperless, transparent and hassle-free manner.

Components of SWAGAT Initiative

  • The State SWAGAT 

  • District SWAGAT

  • Taluka SWAGAT  

  • Gram SWAGAT 

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