Rajiv Gandhi International Airport wins 'Best Airport Staff in India and South Asia 2024' award

Tags: Awards

Rajiv Gandhi International Airport (RGIA) was awarded the 'Best Airport Staff in India and South Asia 2024' award by Skytrax.

An Overview of the News

  • The announcement was made during a ceremony at the Passenger Terminal Expo 2024 in Frankfurt, Germany.

  • RGIA topped all airports in the Indian and South Asian regions.

  • The award is based on a comprehensive audit and evaluation that assesses various factors including service quality (attitude, friendliness, efficiency) of employees in front-line positions.

  • The assessment includes customer-facing staff at help and information counters, immigration and security personnel as well as staff in stores and food and beverage outlets.

  • Pradeep Panikkar, CEO, GMR Hyderabad International Airport Limited, said Hyderabad Airport continuously raises customer service standards and is a pioneer in redefining the airport experience.

  • The airport's commitment to excellence is demonstrated through innovative technologies, strong stakeholder engagement and dedication to creating memorable experiences for passengers, encapsulated in their promise to deliver 'Epic Everyday' moments.

About RGIA

  • Rajiv Gandhi International Airport serves as the international airport for Hyderabad, the capital of Telangana, India.

  • Located in Shamshabad, about 24 kilometers south of Hyderabad, it began operations on 23 March 2008.

  • This airport was established in place of Begumpet Airport, which earlier served as the sole civil airport for Hyderabad.

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