UIDAI topped the Grievance Redressal Index for the fourth consecutive month in November
Tags: National News
The Unique Identification Authority of India (UIDAI) has once again secured the first rank among all Group A Ministries, Departments and Autonomous Bodies for resolution of public grievances in the ranking report published by the Department of Administrative Reforms and Public Grievances (DARPG) for November 2022.
This is the fourth month in a row when UIDAI has topped the said rankings.
UIDAI's new open-source CRM (Customer Relationship Management) system is enhancing user experience and improving service delivery to residents.
This system has the capability to support multiple channels like phone call, e-mail, chatbot, web portal, social media, letter, and walk-in through which the grievances can be registered, tracked and resolved effectively.
Through this new CRM system, UIDAI has moved towards a centralised complaint management system.
UIDAI Headquarters and its Regional Offices (ROs) are using a common platform for resolution of CRM cases through various channels.
UIDAI’s ‘Aadhaar Mitra’
UIDAI's newly launched Artificial Intelligence and Machine Learning (AI-ML) based chatbot, 'Aadhaar Mitra' is gaining popularity among the residents.
Around 30,000 conversations are happening on "Aadhaar Mitra" on a daily basis and it is expected to cross the 50,000 mark soon.
The new chatbot has advanced features like - Check Aadhaar Enrolment/Update Status, Track Aadhaar PVC Card Status, Enrollment Center Location Information etc.
Residents can even register their grievances and track them using Aadhaar Mitra.
"Aadhaar Mitra" is available in both English and Hindi languages.
UIDAI is constantly working to facilitate “ease of living” for residents.
The Unique Identification Authority of India (UIDAI) is a statutory authority established under the provisions of the Aadhaar Act, 2016.
The UIDAI is mandated to assign a 12-digit unique identification (UID) number (Aadhaar) to all the residents of India.
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