Union Consumer Affairs Minister Piyush Goel launches right to repair portal for consumers
On the National Consumer Rights day the Union Food and Consumer Affairs Minister Piyush Goyal launched a host of new initiatives including the Right to Repair portal in New Delhi on 24 December 2022.
The Right to Repair portal
On the 'right to repair' portal, manufacturers will share the manual of product details with customers so that they can either repair by self, by third parties, rather than depend on original manufacturers. Initially, mobile phones, electronic, consumer durables, automobile and farming equipment will be covered.
In July 2022 the Department of Consumer Affairs had set up a committee headed by the Additional Secretary Nidhi Khare to develop a comprehensive framework on ‘Right to Repair’.
National Consumer Helpline
On the occasion the minister opened the new premises of the National Consumer Helpline centre in the national capital. On this day National Consumer Helpline launched its service in 7 new regional languages. The helpline is now offering its service in 12 regional languages.
"Effective disposal of cases in consumer commission"
Speaking on the theme of the "Effective disposal of cases in consumer commission" on the National consumer Rights day the minister praised the consumer commissions for disposing of a higher number of pending cases in the last six months.
Under the Consumer Protection law, a complaint is required to be disposed of within 90 days of its filing and within 150 days wherever expert evidence is required to be taken. There are 673 consumer commissions in the country.
A memorandum of understanding was also signed between the Consumer Affairs Department and IIT (BHU), Varanasi
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